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We absolutely value and respect your privacy.

To this end, we collect minimal information to begin with. We use, securely store and transmit such information via secure connections when providing goods or services to you. Please read below how we and our providers use and handle your information.

 

Why do we collect information? 

In this age of digital information, we need to collect, use, store and transmit information to provide goods and services efficiently. This includes communicating electronically and verbally with our clients and providers to provide a positive experience, secure appointments, fulfill goods or services, ensure payments are up to date and resolve any conflict if it arises. We also collect required information to comply with Australian state and federals laws and regulations.

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What type of information do we collect and how do we collect it?

We receive, collect, store and use any information you enter on our website or provide to us in any other way. Such information includes personal information such as your name, address, phone number etc. In addition, our providers (WIX, PayPal, Amazon, Square, Proton, Whereby, Telstra) and us may collect the Internet protocol (IP) address used to connect your computer to the Internet, your e-mail address, your location, your device information and other connection and statistical information. Other information collected as aggregated statistical data may include web session information, including page response times, length of visits to certain pages, page interaction information, Geo location and methods used to browse away from the page. For financial transactions, WIX, PayPal, Amazon and Square may collect personally identifiable information (including name, email address, payment details (including credit card information) and any other information that is required or as volunteered.

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How do we store, use, transmit, share and disclose information?

We use WIX who provides us with the online platform that allows us to promote and sell our products and services to you. We are also use PayPal, Square, Amazon, and WIX for secure financial transactions. We store data in Proton secure, encrypted servers (for the highest levels of privacy) and transmit/receive this data via secure connections. We use end to end encrypted email for written communication (when clients also use Proton mail) and Proton Meet (or Whereby) for secure audio and video communication. As such, your data may be stored in our providers' data storage units, databases and their general applications. They store your data on secure servers behind firewalls. All direct payment gateways offered by our providers is in a manner to ensure the secure handling of credit/debit card information.

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Use of Cookies

• We use cookies on this website to enhance user experience and analyse site traffic. Cookies are used by WIX (our website partner), Google and other installed third party apps as well as in custom or embedded code.

• By continuing to visit and interact with our website site you agree to our use of cookies. 

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Secure Communication & Data Storage 

 

Platform Providers

Life Bliss Advisory utilises the Proton Suite (Proton AG) for all electronic communications, including email correspondence, file sharing, and document storage. Proton is a Swiss-based provider renowned for its zero-access encryption architecture, ensuring that client data remains private and inaccessible to third parties, including Proton itself.

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End-to-End Encryption (Zero-Access)

All emails sent to and from lifebliss@proton.me and files stored on Proton Drive are protected by end-to-end encryption (E2EE).

• Email: Messages are encrypted on the sender's device and can only be decrypted by the intended recipient. Even in the event of a server breach, the content of our communications remains unreadable.

• Files: Documents, reports, and health records stored on Proton Drive are encrypted before leaving your device. We hold the encryption keys; therefore, no unauthorized party can access your files.

 

Jurisdiction & Legal Protections

Proton is headquartered in Switzerland, a jurisdiction with some of the world's strictest privacy laws (Swiss Federal Data Protection Act). Switzerland is not a member of the EU but maintains adequacy decisions that ensure data protection standards equivalent to or exceeding the Australian Privacy Principles (APPs) and the GDPR. This ensures your personal and health information is shielded from foreign surveillance and unauthorized access.

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Data Minimization

We adhere to a strict data minimization policy. We only collect and store information necessary for your advisory care. Unlike standard email providers, Proton does not scan your emails for advertising purposes or build user profiles, ensuring your health data is never monetized.

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Client Responsibility

While we utilise state-of-the-art encryption, clients are encouraged to:

• Use strong, unique passwords for their own email accounts.

• Enable Two-Factor Authentication (2FA) on their devices.

• Verify the sender's email address (lifebliss@proton.me) before clicking links or opening attachments to prevent phishing attempts.

• Use Proton mail themselves for end-to-end encryption

• For information on how to protect yourself online, please see: Australian Government Information.

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Virtual Consultation Security

 

Virtual consultations are conducted via Proton Meet (with Whereby as a backup), utilising end-to-end encryption to ensure client confidentiality. All consultation data is stored securely in our encrypted Proton vaults in compliance with Australian Privacy Principles.

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Platform Providers

Life Bliss Advisory utilises Proton Meet (Proton AG, Switzerland) as our secure video conferencing platform for virtual health check-ins and HSC Master Classes. Whereby (Whereby AS) serves as a backup connection in the unlikely event of technical difficulties. Proton Meet is a privacy-focused provider headquartered in Switzerland, certified under ISO 27001 standards and compliant with Swiss Federal Data Protection Act (FADP) and GDPR requirements. This ensures robust security controls for data confidentiality, integrity, and availability, with an additional layer of protection through Swiss privacy laws.

 

Encryption and Data Protection

All virtual consultations are conducted using end-to-end encryption (E2EE), which provides a higher level of security than standard encrypted connections. This ensures that only you and the Life Bliss Advisor can access the meeting content—no third party, including the platform provider, can decrypt or access your session data. Whereby (backup) uses industry-standard protocols (TLS 1.3 for data in transit and AES-256 for data at rest). Neither platform stores meeting audio, video, or chat content by default. We have no need to record audio or video and we never do.

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Cross-Border Data Transfer

Proton Meet hosts data primarily in Switzerland and the European Union. As Proton is fully compliant with the Swiss Federal Data Protection Act (FADP) and GDPR, the level of data protection provided is considered comparable to or exceeding the standards required under the Australian Privacy Principles (APPs). Whereby (backup) hosts data primarily in the European Union (Ireland) and the United States. As Whereby is also GDPR-compliant, the level of data protection remains consistent with APP requirements. By engaging in a virtual consultation, you consent to your personal information being transferred to and processed in these jurisdictions under these protective frameworks.

 

Client Responsibilities

To ensure the highest level of privacy, clients are responsible for joining consultations from a private, secure location where they cannot be overheard or observed by unauthorised persons. Life Bliss Advisory is not liable for privacy breaches resulting from the client's choice of location, network security, or device compromise.

 

No Recording Policy

Unless a specific arrangement for recording is made in advance and documented in your client file, no part of our virtual consultations will be recorded. Any notes taken by the advisor during the session are stored securely in accordance with our standard record-keeping policies and are not derived from the video feed itself.​​​​​

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Australian privacy law gives you a general right to access your personal information held by us, which also includes any health information. Requesting your personal information (for viewing, amending or deleting) is free, however, there may be a reasonable charge for providing you access for our time and resources used. Please feel free to contact us. Please read this page from the Australian Information Commissioner for more information. 

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How to contact us:

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Life Bliss | Advisory

Post: PO Box 80, Salamander Bay NSW 2317 Australia.
eMail: lifebliss@proton.me

Use: our Web Form

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We update this information from time to time.

​Last updated: 15 June 2026.

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