​​​We absolutely value and respect your privacy. 

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Why We Collect Information

In this age of digital information, we need to collect, use, store, and transmit information to provide goods and services efficiently. This includes communicating electronically and verbally with clients and providers to provide a positive experience, secure appointments, fulfill goods or services, ensure payments are up to date, and resolve any conflict if it arises. We also collect required information to comply with Australian state and federal laws and regulations.

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What Information We Collect and How

We receive, collect, store, and use any information you enter on our website or provide to us in any other way, including personal information such as your name, address, and phone number.

Our providers (WIX, PayPal, Amazon, Square, Proton, Whereby, Telstra) and we may collect your Internet Protocol (IP) address, email address, location, device information, and other connection and statistical information. Other information collected as aggregated statistical data may include web session information, page response times, length of visits, page interaction information, geolocation, and methods used to browse away from the page.

For financial transactions, WIX, PayPal, Amazon, and Square may collect personally identifiable information (including name, email address, payment details, and any other information required or volunteered).

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Health Information Collection

We collect health information including, but not limited to:

- Medical conditions, symptoms, or health concerns you share

- Current medications, supplements, or treatments

- History of illnesses, injuries, or disabilities

- Observations from consultations regarding your health. 

 

We collect this information only with your explicit consent, for the purpose of providing medication advice and wellness guidance. We do not collect more health information than is necessary for your consultation.

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How We Store, Use, Transmit, Share, and Disclose Information

We use WIX as our online platform to promote and sell products and services. We also use PayPal, Square, Amazon, and WIX for secure financial transactions. We store data in Proton secure, encrypted servers and transmit/receive data via secure connections. We use end-to-end encrypted email for written communication (when clients also use Proton mail) and Proton Meet (or Whereby) for secure audio and video communication.

Your data may be stored in our providers' data storage units, databases, and general applications on secure servers behind firewalls. All direct payment gateways offered by our providers are configured to ensure secure handling of credit/debit card information. 

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Automated Decision-Making

We do not currently use automated systems to make decisions about individuals without human involvement. If we implement such systems in the future, we will update this policy to describe: - The types of decisions that may be automated - The logic and criteria used in automated assessments - How to request human review of automated decisions

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Use of Cookies

We use cookies on this website to enhance user experience and analyse site traffic. Cookies are used by WIX (our website partner), Google, and other installed third-party apps as well as in custom or embedded code. Cookie categories:

- **Essential Cookies**: Required for core website functionality (cannot be disabled)

- **Analytics Cookies**: Help us understand site usage and improve performance (optional)

- **Marketing Cookies**: Used to personalise content and advertisements (optional)

You can manage your cookie preferences through the cookie consent banner that appears when you first visit our website. Essential cookies cannot be disabled as they are necessary for the website to function. You may withdraw or adjust your cookie consent at any time by accessing the cookie settings panel. Please note that disabling non-essential cookies may affect website functionality. By using our website after adjusting cookie preferences, you confirm your choices have been recorded and applied.

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Secure Communication & Data Storage

 

Platform Providers

Life Bliss Advisory utilises the Proton Suite (Proton AG) for all electronic communications, including email correspondence, file sharing, and document storage. Proton is a Swiss-based provider renowned for its zero-access encryption architecture, ensuring client data remains private and inaccessible to third parties, including Proton itself.

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End-to-End Encryption (Zero-Access)

All emails sent to and from lifebliss@proton.me and files stored on Proton Drive are protected by end-to-end encryption (E2EE). Messages are encrypted on the sender's device and can only be decrypted by the intended recipient. Files, documents, reports, and health records stored on Proton Drive are encrypted before leaving your device. We hold the encryption keys; therefore, no unauthorized party can access your files.

 

Jurisdiction & Legal Protections

Proton is headquartered in Switzerland, a jurisdiction with some of the world's strictest privacy laws (Swiss Federal Data Protection Act). Switzerland maintains adequacy decisions that ensure data protection standards equivalent to or exceeding the Australian Privacy Principles (APPs) and the GDPR. This ensures your personal and health information is shielded from foreign surveillance and unauthorized access.

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Data Minimization

We adhere to a strict data minimization policy. We only collect and store information necessary for your advisory care. Unlike standard email providers, Proton does not scan emails for advertising purposes or build user profiles, ensuring your health data is never monetized.

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Client Responsibility

While we utilise state-of-the-art encryption, clients are encouraged to:

• Use strong, unique passwords for their own email accounts

• Enable Two-Factor Authentication (2FA) on their devices

• Verify the sender's email address (lifebliss@proton.me) before clicking links or opening attachments to prevent phishing attempts

• Use Proton mail themselves for end-to-end encryption

For information on how to protect yourself online, please see: Australian Government Information.

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Virtual Consultation Security

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Platform Providers

Life Bliss Advisory utilises Proton Meet (Proton AG, Switzerland) as our secure video conferencing platform for virtual health check-ins and HSC Master Classes. Whereby (Whereby AS) serves as a backup connection in the unlikely event of technical difficulties. Proton Meet is a privacy-focused provider headquartered in Switzerland, certified under ISO 27001 standards and compliant with Swiss Federal Data Protection Act (FADP) and GDPR requirements.

 

Encryption and Data Protection

All virtual consultations are conducted using end-to-end encryption (E2EE), providing a higher level of security than standard encrypted connections. This ensures that only you and the Life Bliss Advisor can access the meeting content—no third party, including the platform provider, can decrypt or access your session data. Whereby (backup) uses industry-standard protocols (TLS 1.3 for data in transit and AES-256 for data at rest). Neither platform stores meeting audio, video, or chat content by default. We have no need to record audio or video and we never do.

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Cross-Border Data Transfer

Proton Meet hosts data primarily in Switzerland and the European Union. As Proton is fully compliant with the Swiss Federal Data Protection Act (FADP) and GDPR, the level of data protection provided is considered comparable to or exceeding the standards required under the Australian Privacy Principles (APPs). Whereby (backup) hosts data primarily in the European Union (Ireland) and the United States. As Whereby is also GDPR-compliant, the level of data protection remains consistent with APP requirements. By engaging in a virtual consultation, you consent to your personal information being transferred to and processed in these jurisdictions under these protective frameworks.

[Your information is transferred to Switzerland, Ireland, and the United States only because these jurisdictions host our service providers (Proton, Whereby). These transfers occur only when necessary to provide our services. We rely on the GDPR adequacy decisions and contractual safeguards to ensure equivalent protection. You retain the same rights to access and correct your information regardless of where it is stored].

 

Client Responsibilities

To ensure the highest level of privacy, clients are responsible for joining consultations from a private, secure location where they cannot be overheard or observed by unauthorised persons. Life Bliss Advisory is not liable for privacy breaches resulting from the client's choice of location, network security, or device compromise.

 

No Recording Policy

Unless a specific arrangement for recording is made in advance and documented in your client file, no part of our virtual consultations will be recorded. Any notes taken by the advisor during the session are stored securely in accordance with our standard record-keeping policies and are not derived from the video feed itself.​​​​​

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​​​Access to Your Personal Information

Australian privacy law gives you a general right to access your personal information held by us, which also includes any health information. Requesting your personal information (for viewing, amending, or deleting) is free, however, there may be a reasonable charge for providing access for our time and resources used. Please feel free to contact us. Please read this page from the Australian Information Commissioner for more information.

 

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Contact Us​​​

Life Bliss | Advisory

Post: PO Box 80, Salamander Bay NSW 2317 Australia.
Email: lifebliss@proton.me

Web: Please use our Web Form

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We update this information from time to time.

​​​Last updated: 31 July 2026

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