Frequently Asked Questions

What is Prime Care?
Prime Care is genuine care — a deep, human commitment to acting always in your best interests and making your wellbeing the paramount consideration in every decision we make.
It begins in the smallest gestures: the warmth of a smile that recognises your humanity, a moment of attention that tells you that you matter. This extends into a continuum of care beyond a single visit — a relationship that flows across time. We remember your story, honour your progress, and adjust as your needs evolve. From this foundation of respect, we build an unwavering standard of care that places quality above quantity — because true care is never measured in volume, but in the depth of its impact on your life.
At its heart, Prime Care is simple: we treat you the way we would want those we love to be treated — today, tomorrow, and wherever your journey takes you.
Prime Care is an exclusive trademark of Life Bliss | Advisory

Are your services covered by Private Health Insurance or Medicare?
Currently, our services, including Health Check-ins are not covered by Private Health Insurance or by Medicare. We can however, provide you with an official Tax Receipt.

Can I re-schedule or cancel my paid booking?
Yes, you can reschedule or cancel a booking 24 hours prior to your booking. Please contact us via our web form or on 0483 797 596. If you sign up as a member, you can reschedule or cancel a booking online. Click on the Log-in icon on the page top menu to create an account or sign in.

Do you have any accommodation on site?
Yes. The Oasis One Mile Beach provides retreat style accommodation for a relaxing and calming stay. For your convenience, our Wellness Centre is located on this 5 acre property of lush sub-tropical gardens, Melaleuca trees and a tranquil billabong.
For accomodation bookings visit: www.theoasisonemile.com.au

What else can I do in Port Stephens, Newcastle or in the Hunter Valley?

Why don't you have any testimonials, reviews or ratings on your site?
We respect Australian law that prevents medical professionals from using testimonials as a form of promotion, and we equally respect and value our clients' privacy.
We invite you to experience our services and make your own judgement.
Please feel free to promote our services and help others who may benefit from it.

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PORT STEPHENS | AUSTRALIA | HUNTER REGION
